Refund policy
RETURN & REFUND POLICY
At YoliDee’s Apparel, each piece is prepared with care to carry a message that means something. Because our apparel is produced specifically for each order, please carefully review product descriptions, color selections, and sizing information before placing your order.
RETURNS & EXCHANGES
Because our apparel is made or prepared to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or other ordering errors made by the customer.
This does not affect any rights you may have under applicable consumer-protection laws.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We want you to be happy with your order. Please inspect your order when it arrives.
If your item arrives damaged or defective, or if you receive an item, size, or design different from what you ordered, please contact us at yolideesapparel@gmail.com within 7 days of delivery.
Please include:
• Your name
• Order number
• A description of the issue
• Clear photographs showing the item and the problem
After reviewing your request, we will let you know the appropriate resolution. Depending on the circumstances, this may include a replacement or refund.
Please do not send an item back without contacting us first. If a return is required, we will provide return instructions after your request has been approved.
SIZING
Customers are responsible for selecting the correct size before completing their purchase. Please review the sizing information provided on the product page before ordering.
If the size you receive matches the size ordered, we generally cannot provide a refund or replacement solely because the garment does not fit as expected.
CANCELLATIONS & ORDER CHANGES
If you need to cancel or change an order, contact us as soon as possible at yolideesapparel@gmail.com.
Cancellation or modification requests are not guaranteed. Once production or customization of your order has begun, the order generally cannot be canceled or changed.
NON-RETURNABLE ITEMS
We generally cannot accept returns of:
• Worn, washed, used, altered, or damaged merchandise
• Items returned without prior approval
• Items returned because of an incorrect size or color selected by the customer
• Personalized or customized merchandise, except when defective, damaged, or incorrectly produced
REFUNDS
If a refund is approved, it will be issued to the original payment method. Please allow time for your bank, credit-card company, or payment provider to process and post the refund.
Original shipping charges are generally non-refundable unless the refund results from an error on our part or otherwise required by applicable law.
LOST, STOLEN OR MISSING PACKAGES
If tracking shows that your package has not been delivered or appears to be lost in transit, please contact us so we can review the shipment information and determine the appropriate next steps.
If a carrier marks a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors when appropriate, and contact the carrier. You may also contact us for assistance reviewing the available tracking information.
RETURN SHIPPING
Do not mail merchandise back to YoliDee’s Apparel unless your return has been approved and you have received return instructions from us.
When a return is required because we sent an incorrect item or an item arrived damaged or defective, YoliDee’s Apparel will provide instructions regarding return shipping.
CONTACT US
Questions about an order, return, replacement, or refund can be sent to:
YoliDee’s Apparel
Email: yolideesapparel@gmail.com
Wear the Reminder. Carry the Message. 🤎